Clean claims. Persistent follow-up. Faster payments.
End-to-end support across the medical revenue cycle, from the first phone call to the final payment. Choose the full cycle or just the pieces you need.
Illustrative imageBilling shouldn't slow your practice down
Most practices aren't losing revenue because of the care they deliver. It's the administrative work around it.
Denials and rework
Rejected and denied claims pile up, and each one takes staff time to correct, resubmit or appeal.
Front-end verification, clean coding and claim scrubbing before submission, plus structured denial management and appeals.
Slow, aging AR
Balances age past 60, 90 and 120 days when payer follow-up slips.
Dedicated AR specialists who work every open balance, including older AR, on a set follow-up cadence.
Prior auths and rising admin
Prior auths, payer rule changes and documentation demands keep piling onto your front office.
We submit and track authorizations, verify eligibility and handle credentialing for you.
Staff turnover and cost
Hiring and replacing experienced billers is expensive, and every vacancy slows collections.
A senior-led team dedicated to your practice, so coverage and continuity never depend on one person.
Limited visibility
Without clear reporting it's hard to know where revenue is stuck, or why.
Regular KPI reporting on collections, AR and denials, so you always know where things stand.
Front-office overload
Phones, check-ins, eligibility calls and patient balances compete for the same few people.
Virtual medical assistants and a dedicated billing pod take payer-side work off their plate.
The challenges above are common industry challenges described in general terms. They aren't measurements of any specific practice.
Every stage of the medical revenue cycle
Front end: patient access
- Scheduling & registrationDemographics and insurance captured up front
- Eligibility & benefits verificationCoverage, copays and deductibles confirmed
- Prior authorizationRequests submitted, tracked and followed up
- Credentialing & contractingEnrollment, re-credentialing and payer contracts
Mid cycle: coding & claims
- Charge entryTimely charges with documentation checks
- Medical codingCPT, ICD-10 and HCPCS, E/M leveling and specialty coding
- Claim scrubbing & submissionEdits applied to reduce rejections
- Medical transcriptionClinical documentation transcribed for your records
Back end: payments & recovery
- Payment posting (ERA/EOB)Electronic and manual remits, reconciled
- AR follow-up & old-AR recoverySystematic follow-up, including aged balances
- Denials & appealsRoot-cause fixes and written appeals
- Underpayment & contract analysisPayments checked against contracted rates
- Patient billing & callsClear statements and courteous patient support
Insight & support
- Reporting & KPI dashboardsRegular visibility into collections, AR and denials
- RCM auditsProcess, coding and workflow reviews
- Virtual medical assistantsRemote help with front-office and patient tasks
Medical specialties we support
Medical systems our team has worked in
Medical PM / EHR
- Epic
- eClinicalWorks
- athenahealth
- AdvancedMD
- Kareo / Tebra
- NextGen
- DrChrono
Platforms listed describe our team's hands-on experience only. No partnership, endorsement or affiliation is implied. All trademarks belong to their respective owners. Don't see your system? Ask us. We work inside the software you already use.
Which coding do you handle?
Do you handle prior authorizations?
Which payers do you work with?
Will you work our old AR, or only new claims?
Do you check payments against our contracts?
Start with a free billing audit.
Before you commit to anything, our specialists review how your revenue cycle runs today: what's working, what isn't, and where revenue may be held up. No cost, no obligation.
- Denial patterns and root causes
- AR aging and stuck balances
- Coding and charge-capture gaps
- Eligibility and front-end workflow
- Payment posting and underpayments
- Practical next steps, clearly prioritized